Refund policy

Returns & Refunds

This policy applies to orders placed on zeronimo.co.uk for delivery in the United Kingdom. It does not affect your statutory rights under UK consumer law.

Changed your mind?

You can cancel your order within 14 days of the day you receive it (or, if your order arrives in more than one delivery, the day you receive the last item), without giving a reason. To cancel, please let us know through our contact page or by email at office@zeronimo.co.uk, including your order number. Any clear statement that you wish to cancel is sufficient.

You then have a further 14 days from the day you tell us to send the items back to:

Brew Masters
16 Mount Osborne Business Centre
Oakwell View
Barnsley
S71 1HH

For change-of-mind returns, you are responsible for the cost of returning the items, and we do not provide a prepaid return label. We recommend a tracked service, as items remain your responsibility until they reach us.

Please return items unopened and in their original packaging where possible. If a bottle has been opened or handled beyond what is necessary to inspect the goods, we may reduce your refund to reflect any resulting loss in value.

Refunds

If you cancel your whole order, we will refund the price of the items and the standard delivery charge you paid. If you chose a more expensive delivery option than our standard delivery, we will refund the standard delivery cost only. If you cancel part of an order, we will refund the price of the items returned.

We will refund you within 14 days of the day we receive the items back, or the day you provide evidence that you have sent them, whichever is sooner. Refunds are made using your original payment method, and there is no fee for this.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, please contact us through our contact page or at office@zeronimo.co.uk as soon as possible, ideally within 48 hours of delivery. Please include your order number and photographs of the item and its packaging where available. This helps us resolve the problem quickly. It is not a deadline, and it does not limit your statutory rights.

We will provide the appropriate remedy, such as a replacement or a refund, in line with your statutory rights. Where an item needs to come back to us, we will arrange the return at no cost to you.

Exchanges

The quickest way to get a different item is to return the original as described above and place a new order.

Questions

If you have any questions about returns or refunds, please contact us through our contact page or at office@zeronimo.co.uk.