Delivery
We use a variety of couriers. Your wine should arrive with you within 5-7 working days after payment.
Packaging
We care about the environment and try to reduce plastic packaging as much as possible, at the moment we do use plastic air bags to protect our wines but are looking for safe cardboard packing alternatives. We also sometimes use clean previously used outer packaging to reduce waste.
Promotions
All vouchers and offers, unless otherwise stated, are intended for single use only.
One valid UK credit/debit card per account.
Promotions cannot be used in conjunction with any other offers.
Multiple uses are not permitted. One voucher usage per household.
Your order may be cancelled without warning if multiple uses are made within the same household and any charges will be refunded. In the event your order has already been processed you may lose part or all of any delivery fee (where appropriate) to arrange return.
All text message orders are automatically dispatched and cannot be cancelled or returned unless exceptional circumstances apply. In such cases, you would be responsible for arranging this and the return shipping costs.
Please contact our support team to discuss your options.
Competitions and Offers
We reserve the right to withdraw, amend or vary any offer or competition at any time for whatever reason.
Refunds
If you have received a product that is defective you are entitled to a refund for that defective product.
This can be arranged by getting in touch with us.
Customer Support
At Zeronimo UK, we pride ourselves on working with our customers to solve any issues. If we’ve made a mistake, we’ll do our best to make it right.
Returns
Unfortunately, Zeronimo UK does not accept returns unless exceptional circumstances apply. In the event of exceptional circumstances, you are responsible for the return shipping costs.
Please contact our support team to discuss your options.
Company Details
Zeronimo UK is part of Brewmasters Limted a registered company in England, company number 12552587. Our address is 16 Mount Osborne Business Centre, Oakwell View, Barnsley, South Yorkshire, S71 1HH, England
Age restrictions
You must be over 18 years old to purchase.
21 Day Money-Back Guarantee
All our wine boxes come with a 21 day money-back guarantee.
You may open the box and try some of the wines, but any opened products will be deducted from your refund.
If requested, a return of your box may be necessary and this will be your responsibility. Refunds will cover the goods but not posting and packaging.
All refunds will be made within 30 days. Refunds will be made via cheque, bank transfer or crediting your card at the discretion of Zeronimo UK.