Delivery
We use a variety of couriers. Your wine should arrive with you within 5-7 working days after payment.
Promotions
All vouchers and offers, unless otherwise stated, are intended for single use only.
One valid UK credit/debit card per account. Promotions cannot be used in conjunction with any other offers.
Multiple uses are not permitted. One voucher usage per household.
Your order may be cancelled without warning if multiple uses are made within the same household and any charges will be refunded. In the event your order has already been processed you may lose part or all of any delivery fee (where appropriate) to arrange return.
All text message orders are automatically dispatched and cannot be cancelled or returned unless exceptional circumstances apply.
In such cases, you would be responsible for arranging this and the return shipping costs.
Please contact our support team to discuss your options through Help Centre.
Competitions and Offers
We reserve the right to withdraw, amend or vary any offer or competition at any time for whatever reason.
Refunds
If you have received a product that is defective you are entitled to a refund for that defective product.
This can be arranged by getting in touch with us through our Help Centre.
Customer Support
At Zeronimo UK, we pride ourselves on working with our customers to solve any issues. If we’ve made a mistake, we’ll make it right.
Our support team are always on hand to listen to feedback, concerns or questions: just contact us through our Help Centre.
Returns
Unfortunately, Zeronimo UK does not accept returns unless exceptional circumstances apply.
In the event of exceptional circumstances, you are responsible for the return shipping costs.
Please contact our support team to discuss your options through our Help Centre.
Company Details
Zeronimo UK is part of Brewmasters Limted a registered company in England, company number 12552587.
Our address is 16 Mount Osbourne Business Centre, Oakwell View, Barnsley, South Yorkshire, S71 1HH, England
Age restrictions
You must be over 18 years old to purchase.
Privacy Policy
Your data is in safe hands.
As you browse Zeronimo UK, cookies will be placed on your computer to help us measure our content and web flow.
We collect personal information about you to enable us to process and deliver your order.
When registering on our website, you consent to Zeronimo UK maintaining, recording, holding and using the personal data we collect about you.
All data is collected lawfully and maintained in accordance with Data Protection Act 1998.
We automatically collect your contact details when you enter them into fields on our signup flow and our craft wine advisors use this information to contact you to help you to complete the signup process or to offer you special rates to join our club.
You are free to opt-out of this communication at any time.
21 Day Money-Back Guarantee
All our wine boxes come with a 21 day money-back guarantee. You may open the box and try some of the wines, but any opened products will be deducted from your refund.
If requested, a return of your box may be necessary and this will be your responsibility.
Refunds will cover the goods but not posting and packaging. All refunds will be made within 30 days.
Refunds will be made via cheque, bank transfer or crediting your card at the discretion of Zeronimo UK.